A few practical answers before you order from Agualab UK. For a product-specific enquiry, send us the product name, quantity and delivery postcode so we can check the details that matter to your order.
About your supplier
Who operates Agualab UK?
Agualab UK is the British-facing online shop of Agualab Prime S.A., a Spanish professional chemical and cosmetic company based in Mijas, Malaga. We manufacture and pack products using modern production equipment. Orders are normally dispatched from Spain; Agualab UK is not a separate UK company. Meet Agualab Prime S.A.
What do the Spanish registration numbers mean?
ROESBA 1352-AND-700 and 1352-AND-701 identify the company's registrations in Andalusia. The separate Spanish biocidal product registration 24-20/40/90-12176 relates to AGUALAB DIOXIDO DE CLORO for the uses set out in its authorisation. These references are distinct and do not, by themselves, authorise a product for the British market. Read the regulatory information and check the scope of the documents.
Choosing products
Can I request a safety data sheet or product specification?
Yes. Contact our team with the exact product and concentration. For a product you already hold, include its batch number. Tell us which document you need and your intended professional application so that we can identify the relevant information before you order.
How do I compare concentrations and pack sizes?
Start with the requirements of your application. Compare the stated concentration, grade, quantity, container and storage information on each listing. A larger percentage or pack is not automatically the right choice. Our DMSO purchasing guide explains the questions to ask before choosing a solvent.
Are the chemical products intended for medical use?
The professional chemical catalogue is not medical advice. Do not infer suitability for ingestion, treatment or application to the body from a chemical name, concentration or general company registration. Follow the purpose and instructions on the label for the exact product.
Can businesses enquire about larger or repeat orders?
Yes. Send the product reference, pack size, quantity, delivery postcode and required date to info@agualab.co.uk. We can check availability, documentation and delivery options for your enquiry. A special price or delivery date is only agreed when confirmed by our team.
Delivery and your order
Do you deliver to my UK postcode?
Enter the delivery address at checkout to see the services available for your basket. Availability can vary by product, quantity and postcode. For Northern Ireland, islands or a specialist delivery requirement, ask us to check the proposed order. View shipping and delivery information.
How much does delivery cost, and when will my order arrive?
The available services and charges are shown at checkout. Products are normally dispatched from Spain, so allow for preparation, carrier transit and any applicable clearance. Free-delivery offers apply only when the order meets their conditions. Please ask us before ordering if you have a deadline.
Are import charges included?
Check the taxes and delivery charges shown for your order and read the UK VAT and customs section. Do not assume that every import or carrier charge is included. Contact us before paying if you need confirmation for your destination or business status.
How can I track an order?
Use the dispatch email or the Orders section of your account. Guest customers can use guest order tracking. If you need help, include your order reference in your message.
Which payment methods are available?
Use the payment methods displayed at checkout for your order. See our payment information for card and bank-transfer guidance. Never send full card details or a password by email.
How do I arrange a return or report damage?
Contact us with your order reference and the affected product. If the parcel is damaged or leaking, do not use the affected item or return it by ordinary post without instructions. Read the returns policy for the applicable process and rights.
Need a product checked? Send a product enquiry or call +34 952 478 613.